Case Study | January 27, 2011

How One IT Services Company Nearly Doubled Their Billing Within 30 Days Of Implementing Our Software

Source: Autotask Corporation

"I’ve been in business for more than 10 years, and over that time I’ve tried a number of run-of-the-mill ticketing systems," said Eric, who owns Savage Systems, a small IT services shop based in Putnam, CT. "I even tried building my own solution with Microsoft Access and my Exchange Server."

But when Eric learned about Autotask Go!, its lower price point to get started (for three or fewer users), and the money-back guarantee, he immediately ordered it off the website (www.autotask.com/go).

"It took me about a week to get through all the training materials and set up the basic workflow I was looking for," he said in a recent interview. "I just wanted a bullet-proof way to assign work to my techs, have them enter their notes and time, and get everything billable in one place. Then I could just add my expenses to the tickets and bill it."

Eric was surprised to see the jump in billings the first week he sent out invoices. Then it happened the next week, and the week after. "I had been averaging $2,500 per billing session, but as soon as I implemented Autotask, billings jumped to $3,000 to $5,000," he said. "All because we’re now capturing all the time we’re actually putting into jobs. It’s that easy."

For full access to this content, please Register or Sign In.

Access Content Case Study: How One IT Services Company Nearly Doubled Their Billing Within 30 Days Of Implementing Our Software
Newsletter Signup
Get the latest channel trends, news, and insights