How Social Technologies Enhance The BPM Experience For All Participants

By Steve Russell, CTO, Global 360

Business process management and workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as "social computing" were also fundamental to the BPM and workflow models of the early 1990s. Yet, it has been the recent explosion of social computing and the accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which has had the most dramatic impact collaboration in business environments.

Today we see the transformation of both the look and feel of BPM technologies along the lines of social media, as well as the increasing adoption of social tools and techniques democratizing process development and design. It is along these two trend lines; the evolution of system interfaces and the increased engagement of stakeholders in process improvement, that Social BPM has taken shape.