How To Fire A Client

By Andrew Harrover CEO, Matrix Computer Consulting, ASCII member since 2012

As a business owner, one of the hardest things I have had to learn is when it is time to fire a client. I know that I am not the only business owner to face this challenge. The need to find and retain clients is driven by the crucible of those early days when you did not have very many clients — when the business was struggling to survive. One cannot abide to lose a client — even if they are a lousy client. You fret and worry, maybe if you do a better job next time around they will pay their bills on time or be less argumentative?

This is driven by the belief that clients are the lifeblood of the business. Baloney. The RIGHT clients are the lifeblood of your business. Bad clients can ruin your business and starve you of the time and resources to service your great clients. There is no reason to avoid working with bad clients, however, at some point you might not have much choice but to part ways.

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