By Alex Rogers, CEO, CharTec LLC
Managed Service Providers, and even some resellers, maintain a help desk to support their customers. Outsourcing that help desk can free your techs from low-level support calls, but others worry about a loss of control.
The idea of outsourcing a help desk brings three common responses:
If you answered #1, you will be surprised. Read on.
If you answered #2, you will be disappointed unless you outsource correctly.
If you answered #3, the answer is yes and yes.
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