White Paper | December 30, 2013

How To Make Money By Outsourcing Your Help Desk

Source: CharTec

By Alex Rogers, CEO, CharTec LLC

Managed Service Providers, and even some resellers, maintain a help desk to support their customers. Outsourcing that help desk can free your techs from low-level support calls, but others worry about a loss of control.

The idea of outsourcing a help desk brings three common responses:

  1. Never, absolutely not
  2. Hooray, no more stupid customer questions
  3. Can I serve my customers better and make more money?

If you answered #1, you will be surprised. Read on.
If you answered #2, you will be disappointed unless you outsource correctly.
If you answered #3, the answer is yes and yes.

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