Article | July 17, 2012

How To Select A NOC That Won't Leave You Hanging At 2 AM

Steve Ricketts Continuum

By Steve Ricketts, VP of marketing, Continuum

Google is great when you need to quickly search through massive amounts of content on the Internet. Apple’s Siri has emerged as a cool new tool for interpreting your voice commands and getting what you need using an Apple iPhone. If only there was a way for managed service providers (MSPs) to get quick answers to tough IT problems.

The challenge is finding the right service for the task. Google, and Apple’s Siri are good at processing keywords and short phrases and helping you get quick answers to straightforward questions. But because IT problems are frequently complex, online search tools are often inadequate when you are looking for technical assistance.

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