Magazine Article | July 22, 2013

2-Inch Mobile Receipt Printers Product Review

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By Mike Monocello, editor-in-chief, Business Solutions magazine
Follow Me On Twitter @monocello

Testing by Greg Nelson, VP and CTO, Gware POS (formally Genesis-POS)

A VAR evaluates four 2-inch mobile receipt printers and shares the pros and cons of each.

Mobility in the worlds of retail and hospitality is one of the hottest topics. There’s also a lot of hype, confusion, and speculation. In an attempt to provide clarity on just one aspect of a mobile POS solution, we decided to review 2-inch mobile receipt printers. We once again teamed up with Greg Nelson, VP and CTO of GwarePOS (formally Genesis-POS). As our starting point, we utilized our most current Best Channel Vendors survey results, re-sorting the data to determine which manufacturers had the highest product-related scores in the survey. As a result, we had a field of about 10 manufacturers with scores we felt were high enough for consideration. As with our previous 4-inch mobile label printer review, we found some vendors didn’t offer the type of printer we were testing. Others had products that fit but openly told us that they didn’t think they’d fare well in the review, or certain aspects of the review, because their products were outdated. So, if you’re wondering why your manufacturer of choice isn’t included in the review, it’s not because we didn’t ask. In the end, we received units from Citizen, Epson, Star Micronics, and Zebra. Once the units began arriving, Nelson began his testing.

Setup and Configuration

The first thing we wanted to test was ease of setup. Back in May when we did our mobile label printer test, we expected setup to be a breeze. We were dismayed to discover that getting those printers con- figured on the tester’s wireless LAN was more than challenging. Therefore, I was eager to see how the receipt printer manufacturers compared.

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