The IT channel exists because businesses — especially SMBs — have a difficult time keeping up with the demands of IT. Yet with the growing adoption of cloud computing, some industry pundits are questioning where the channel fits. To successfully ride this shifting IT environment, channel companies must move their focus from technology provider to service provider. In this way, channel companies can remain relevant and become even more valuable to their overloaded SMB customers.
Critical to the success of virtually every high-growth managed service provider (MSP) are network operations centers (NOCs) and help desks. MSPs with high-performing NOCs and help desks can find these services are a vital underpinning to their successful operations.
By Mark Sokol
Congratulations, you’ve done it. You’ve started to accrue some service contracts, and you’re beginning to appreciate all the advantages of a recurring revenue model. Now, it’s time to redirect some of your energy to making sure you keep all those clients who’ve made the transition with you.
Bob Stegner, senior vice president, marketing, North America, SYNNEX Corporation, shares when your customers should consider keeping their servers on-site and how to present options that will scale with your customer’s future needs.
When Steve Cabrera set out to replace Computer 1 Products of America’s (C1P) existing remote monitoring and management (RMM) tool in late 2011, he wasn’t planning on deploying new network operations center (NOC) and help desk services.
By Tom Fedro
Few organizations can afford downtime at any level today. When things go wrong, there simply isn’t time to wait because, as we all know, time is money. While just about every business recognizes the need for backup and disaster recovery (BDR), many resellers are now finding that image-based backup offers an efficient and cost-effective way to handle the task, especially for small and midsize organizations.
Small and midsize businesses are the backbone of the economy, employing more than half of all private sector workers and contributing 50 percent of U.K. GDP. Now, imagine you are a cybercriminal and you are picking your next targets. Do you go for the businesses that cumulatively have vast sums of money, but lack security controls (most likely) or do you go for the large enterprises, which probably have an internal security team that focuses solely on protecting the company’s assets?
By Marcus Schmidt
For many years cloud service providers worked to overcome the notion that enterprise security for premises-based infrastructure was superior to that offered by cloud-based solutions. Recently, however, firms like Salesforce.com, NetSuite — as well as West — have been recognized as truly viable solutions for organizations of all sizes.
By Gary Pica
I hear all the time about how managed services is becoming or has become a commodity and other companies are pricing their service so low that you can't compete with them. And I'm sure you're thinking, “It's easy for you to say, but my customers in my market would never accept higher prices.” Blah, blah, blah.
Dave Saltmarsh, education evangelist at JAMF Software, tells how mobile device management (MDM) can enhance users’ productivity, help protect students’ privacy, and limit shadow IT and access to certain websites and apps.
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as a Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.