Case Study | January 15, 2010

Case Study: IT Systems Integrator Builds Customer Trust With N-able

Source: N-able Technologies Inc.

With 70% of its customer base using network support, Solsoft knew the service was in demand. But Ralston wasn't entirely happy with their client engagements. "It was what I call a negative engagement. We sold blocks of support time, so the customer called us when something was wrong and they weren't happy."

Challenges
Needed a more profitable business model to provide network maintenance services

Existing remote monitoring services and network management tools were limited

Wanted to provide more proactive service to clients

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