Case Study: IT Systems Integrator Builds Customer Trust With N-ableSource: N-able Technologies Inc.
With 70% of its customer base using network support, Solsoft knew the service was in demand. But Ralston wasn't entirely happy with their client engagements. "It was what I call a negative engagement. We sold blocks of support time, so the customer called us when something was wrong and they weren't happy."
Needed a more profitable business model to provide network maintenance services
Existing remote monitoring services and network management tools were limited
Wanted to provide more proactive service to clients