Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. As the company grew, President Rick Vines began looking for an integrated professional services automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process.
By Mike Monocello, editor in chief
As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset.
“If you don’t evolve, you don’t succeed,” says Rubin Bennett, owner and founder of rb Technologies (rbTech), an IT services firm with customers throughout the New England region. With more than 16 years in the business, Bennett knows what it takes to grow and thrive even as new advances drive change in the fast-paced technology industry.
By Gary Audin
We have all attended conference calls where you can’t hear well, the meeting is disorganized, or people are not engaged. Selecting the best technology, combined with an effective moderator and cooperative attendees, can make all the difference.
By Bernadette Wilson, associate editor
Carbonite, a provider of hybrid backup and recovery solutions for businesses, announced its new partner program earlier this month at Microsoft’s Worldwide Partner Conference (WPC) in Washington, D.C.
By Terry Cronin
Technology historians tell us that the idea of cloud computing dates back to at least the mid-’90s. That may be true, but the term’s more likely been in vogue since Amazon’s Elastic Compute Cloud hit the market 10 years later.
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as a Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.