News Feature | June 12, 2015

Kaseya Report: Adopting Practices Of Mature IT Departments Benefits The Entire Business

Christine Kern

By Christine Kern, contributing writer

Kaseya Report: Adopting Practices Of Mature IT Departments Benefits The Entire Business

Research from Kaseya reveals that by adopting best practices, IT departments can help their companies find more time to achieve their business goals. Loren Jarrett, chief marketing officer for Kaseya states, “Our survey results suggest that by adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes, and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for the business.”

This first IT operations benchmark study from Kaseya surveyed more than 500 mid-sized enterprises around the world of various maturity levels.

An important insight from the data is that IT groups can drive the effectiveness of IT and the business, despite limited resources, by using automation more comprehensively for both routine tasks and problem avoidance, and also through adopting cloud technologies. Taking these steps allows IT groups to focus on strategic projects that contribute to end user productivity and drive the success of the business overall.

The study found almost 90 percent of mid-market organizations believe IT is a necessary evil, rather than a strategic advantage. Of those surveyed, 89 percent of IT groups in mid-sized companies are still in early stages of IT management maturity. The study also found that 40 percent of all survey respondents report staffing, resources, and time as the three biggest challenges that IT operations will face in 2015. And 59 percent of all survey respondents report using automation for activities, deployments, or remediation.

The data also revealed that greater revenue growth comes from higher IT management maturity levels. For companies that grew their revenue at greater than 10 percent between 2013 and 2014, 36 percent were considered to have reached the highest maturity levels, versus 11 percent for the general population in the study.

To download the full report, go to http://info.kaseya.com/IT-Operations-Survey-2015.html?adk=&source=Public%20Relations.