Newsletter | August 8, 2013

08.08.13 -- Keep Your Managed Services Customers From Reverting To Break-Fix

Business Solutions Newsletter

In This Issue:

We Wanted Better Backup And Recovery ... And We Got It!
DLC Technology, an MSP based in New Jersey, needed a better BDR and business continuity solution for their clients. The answer was not in building their own BDR, which they tried, but with Datto SIRIS.
Learn more...


Scaling Managed Services With A Third-Party NOC Partnership

Scaling Managed Services With A Third-Party NOC Partnership

Third-party NOC services are the means by which managed services providers (MSPs) can deliver a foundation of services to their customers at fixed, known, and predictable costs; gain access to new technologies and support resources; and grow business without tremendous capital investment. Through third-party network operation center (NOC) partnerships, MSPs achieve an accelerated time to value, lower development costs, access to extensive research and operational experience, access to scalable infrastructure and expert resources, and faster returns on investment. Learn more.

Vendor Management: Reduce Complexities For Your Clients
How many different vendors do your clients have to deal with?  Printer guys, phone people, security systems … the list goes on.  Simplify life for your clients by offering vendor management as a service.
Learn more...

Advanced MicroSystems Halves On-Site Visits With AVG CloudCare
Like many break-fix resellers, Advanced MicroSystems used to spend a lot of time on-site at its clients’ offices troubleshooting individual settings on their workstations. Now, says Landry, “With cloud-based services, we spend far less time troubleshooting tiny little problems and can focus on preventative maintenance and larger projects. We can service our clients much more efficiently — especially with remote deployment of services such as AVG CloudCare.”
Learn more...
Don't Settle For Managed Services Mediocrity
By Jay McCall, networking and managed services editor
Not only is this MSP bucking the trend with 70 percent of its customers on a flat-fee managed services plan, it’s also projecting 29 percent revenue growth this year.
Full article...

Keep Your Managed Services Customers From Reverting To Break-Fix
By Jay McCall, networking and managed services editor
This MSP’s four-step approach to selling managed services created a 98 percent customer retention rate and 40 percent sales revenue growth last year.
Full article...

Overcome IP Video Sales Obstacles
By Jay McCall, networking and managed services editor
This VAR’s ability to overcome video surveillance price objections and implementation obstacles is leading to big wins in the hospitality and distribution spaces and 60 percent projected revenue growth.
Full article...

Let Customer Concerns Be Your Guide To Proper UPS Selection
By Roberto Michel, APC by Schneider Electric
There are so many types of uninterruptable power supply (UPS) products on the market that it can seem complicated helping customers make the right choice. To pinpoint the best options, it’s a good idea to let customer concerns be your guide, according to John Precopio III, senior product manager with APC by Schneider Electric for the Smart-UPS On-Line & Symmetra LX single-phase product lines.
Full article...


Family-Owned Retail VARs Have It All Wrong
By Mike Monocello, editor in chief

We’ve had some interesting conversations about the “as a Service” business model in our office over the last couple days. What sparked it was a phone call Jim Roddy, Business Solutions' president, had with a consultant who focuses on helping managed services providers grow so their businesses are worth more when it’s time to sell.
Full article...

Executive Commentary

Top 7 Most Overlooked Professional Services Automation (PSA) Features
By Suzy Kratochvil

The right tools and technology can be the difference when it comes to maintaining your competitive edge, positioning your business for growth, and doing more with less in today’s dynamic and always changing business environment.
Full article...

From The Editor

Secrets Of Managed Services Veterans
By Mike Monocello, editor in chief

I’ve been pretty vocal lately about transitioning your business to a recurring revenue model. In giving so much attention to this topic, my IQ on the business model increases on a daily basis. I’ve been trying to get everything down in my blog, but sometimes I look back and discover that I missed sharing some lessons or find that what I thought were small lessons were actually fairly important.
Full article...

Case Study

Turn Your Customer's Downtime Into A Cloud Upsell Opportunity
By Jay McCall, networking and managed services editor

An MSP’s (managed services provider’s) data recovery solution saves a retail customer’s business from downtime and positions the MSP for a cloud backup upsell.
Learn more...

Tech Trends

HaaS: A Fit For Bar Code Printing?
By Brian Albright, Business Solutions magazine

The Hardware-as-a-Service model saves costs for the customer and provides recurring revenue and new client opportunities for the VAR.
Full article...

Shows And Events

ASCII Success Summit
September 18 to 19, 2013 | Austin, TX

GFI Partner Summit
September 22 to 24, 2013 | Las Vegas, NV

N-able Summit
October 23 to 25, 2013 | Scottsdale, AZ

Channel Transitions
October 7, 2013 | Philadelphia, PA

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