5 Key Takeaways From The HTG 2015 Service Summit

By Brad DeSent, Program Manager, HTG Online, HTG Peer Groups

The content day at the HTG Q2 Peer Group meetings in Dallas included the Service Summit. The Service Summit included content directed at the service delivery side of our HTG member companies.

I had the opportunity to listen throughout the day and found the topics and speakers both insightful and compelling. Here are my five key takeaways from the summit:

• Crucial Accountability
• Service Delivery Mistakes
• 4 Helpful Lists (effectively solving problems)
• Building Strong Relationships
• Helping Each Other is always key

Crucial Accountability

Communication is the key to successful relationships. Crucial Conversations and Crucial Accountability provide a number of “Aha” moments that help you work with your team. Create safe zones and work together to reframe conversations to work towards the common objectives. It will help an organization get unstuck and take a path to action that avoided a potential relationship blow-up.

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