There are a lot of services an MSP can sell its customers, but almost every MSP includes BDR services as one of its core offerings. For this month’s product review, Business Solutions once again turned to MSP Remote Technology Management (RTM). CEO Eric Brown and Technical Manager Kevin Danis tested seven BDR solutions in their Massachusetts test lab over a two-week period, investing more than 40 hours. True to RTM’s conclusion when it tested RMM (remote monitoring and management) products for our January issue, Brown says, “There is no single solution that meets every MSP’s needs perfectly.” To that end, we share highlights of RTM’s tests of the following vendors: Asigra, Axcient, CharTec, Datto, KineticD, StorageCraft, and Unitrends. The MSP met with key product experts from each of the above vendor companies and went through the onboarding process with each one.
After reviewing this product, describe your overall assessment.
KineticD seems to be in a whole other category of backup than the other vendors. First, it offers continuous file-based backups on applications such as Exchange, SharePoint, SQL databases, and QuickBooks, plus it offers image-based backups for VMware- and Hyper-V-based virtual machines. The only downside is that you can’t spin up a VM backup in the cloud, which is becoming a requirement for a true BDR solution. That said, for customers that do a lot of data entry, such as call center and help desk organizations, being able to back up data in real time could be a very attractive offer to an end user.
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