There are a lot of services an MSP can sell its customers, but almost every MSP includes BDR services as one of its core offerings. For this month’s product review, Business Solutions once again turned to MSP Remote Technology Management (RTM). CEO Eric Brown and Technical Manager Kevin Danis tested seven BDR solutions in their Massachusetts test lab over a two-week period, investing more than 40 hours. True to RTM’s conclusion when it tested RMM (remote monitoring and management) products for our January issue, Brown says, “There is no single solution that meets every MSP’s needs perfectly.” To that end, we share highlights of RTM’s tests of the following vendors: Asigra, Axcient, CharTec, Datto, KineticD, StorageCraft, and Unitrends. The MSP met with key product experts from each of the above vendor companies and went through the onboarding process with each one.
1. Do you offer cloud storage?
2. If yes, what is the monthly cost to your partner for file storage?
The cost is 50 cents per GB plus a small system access fee ($3.95/PC/MAC & $6.95 /server) a month
3. Do you offer virtual machine (VM) storage in the cloud?
We can back them up the cloud but they would not be warm copies of the VMs. To access them you would need to restore them first and then mount them into a VMware ESXi server.
4. If yes, what is the monthly cost for VM storage?
Same cost as above
5. How is your product priced? (e.g. per agent, per device)
All sold at 50 cents per GB of cloud storage with a system access fee of $3.95/PC/MAC & $6.95/server – a month.
6. Are there any other services available with your backup and disaster recovery solution that VARs/MSPs can purchase? If so, please list.
We provide unlimited local storage (hybrid backup) with our cloud service at no extra charge.
7. Do you offer mobile device backup services?
Not yet but on the product roadmap for mid-2013 to provide backup of Android and Windows mobile devices. We also offer mobile apps that let our clients share, download, and view backed up data from their Android phones and iOS devices.
8. Is there anything different about the cost structure for your mobile backups? If so, please list.
N/A; see above (note our mobile apps for sharing, downloading and viewing data are free with the service)
9. What type of direct VM Export do you support?
VMware ESXi, Hyper-V
10. Can your product be purchased as a HaaS (hardware as a service) offering?
11. Can your product be purchased as a SaaS (Software as a Service) offering?
12. What type of local backup does your solution offer: image-based or file-based?
File based and image based for VM’s (VMware and Hyper-V)
13. Is there anything else about your backup/restore technology and/or channel program that differentiates your product from your competitors that can be listed succinctly here?
After reviewing this product, describe your overall assessment.
KineticD seems to be in a whole other category of backup than the other vendors. First, it offers continuous file-based backups on applications such as Exchange, SharePoint, SQL databases, and QuickBooks, plus it offers image-based backups for VMware- and Hyper-V-based virtual machines. The only downside is that you can’t spin up a VM backup in the cloud, which is becoming a requirement for a true BDR solution. That said, for customers that do a lot of data entry, such as call center and help desk organizations, being able to back up data in real time could be a very attractive offer to an end user.