Kroll Ontrack Automates The Data Recovery Service Experience For Partners With The Launch Of The Ontrack Online Partner Portal
The ability to register, manage and complete jobs in one, easy-to-use interface
Kroll Ontrack, the leading provider of data recovery, information management, and e-discovery products and services, recently announced the release of the Ontrack Online Partner Portal for data recovery partners to maximize transparency and streamline the user experience during the data recovery process. Ensuring the highest level of data recovery service for partners and customers, the Ontrack Online Partner Portal empowers users to efficiently and effectively register, manage and complete projects in a secure, centralized portal utilizing a single easy-to-use interface.
Key features within the Ontrack Online Partner Portal include:
- Efficient online registration to initiate a recovery when it is convenient for a partner, therefore expediting the data recovery process for the end customer.
- Effective management to track your data recovery status online with a single mouse click. Users of the portal can also view, search and filter projects for complete visibility into project details, both active and completed, and validate exactly what files can be recovered prior to proceeding and paying for the data recovery.
- Easy project completion by authorizing recovery deliverables and obtaining access to project outputs online, as they become available.
- Expert online help via FAQs, video tutorials and training documents as well as direct access to a designated client services representative or project manager.
“The Ontrack Online Partner Portal addresses the trend toward greater self-service and demonstrates our commitment to enhancing the experience and support our partners require,” said Abhik Mitra, data recovery product manager, Kroll Ontrack. “We are thrilled to be able to offer partners an automated experience that is easy to use and ensures real-time transparency with the highest level of security.”
About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery, document review and ESI consulting services. Kroll Ontrack is a subsidiary of Altegrity, an industry-leading provider of information solutions. For more information, visit www.krollontrack.com.
SOURCE: Kroll Ontrack Inc.