Case Study | March 18, 2011

K&W Cafeteria Serves Up Efficient, Friendly Service

Source: Touch Dynamic

Since 1937, K&W Cafeteria has been serving up various southern comfort foods and favorites including fried chicken, macaroni and cheese, fried okra, homemade biscuits, corn bread and desserts. The Cafeteria-style restaurant chain currently has 32 location throughout North Carolina, south Caroline, West Virginia and Virginia; and is also exploring opportunities to expand.

The menu at K&W has something for everyone-the restaurant offeres more than 100 different made-from-scratch foods. A children's menu and take-out options are also available. The restaurnats draw hungry crowds to its lunch and dinner settings, so moving patrons through efficiently while working dished out their choices was a top concern.

With a steady stream of diners and a menu that changes daily, it was clear that the restaurant's point of sale solution was fallling short. Front-end operations were lagging, as line checkers had to flip through multiple menus to generate tallies, forcing customers to wait in line longer that expected, espectially during busy times.