Newsletter | July 17, 2014

07.17.14 -- Lead With BDR, Follow With Managed Services

Business Solutions

In This Issue:

Help For Your Help Desk: Five Tips For MSPs
By David Weeks
By David Weeks Whether your customer is facing a business-critical IT issue or is just in need of a little TLC, providing great service with help desk is essential if you want your MSP (managed service provider) practice to thrive. It requires having the right people, technologies, and practices in place — the perfect combination of resources that will allow your team to work fast and get the job done right.
Keeping your customer’s data and networks safe and secure is one of an MSP's top priorities. Using a managed endpoint security solution keeps data safe and networks secure, and helps win business and retain customers.

Download and learn:
• Why antivirus protection and security can be a challenge for MSPs
• The need for managed security
• Key requirements for an endpoint managed security solution
• How to sell a managed endpoint solution to your customers

Find out more about N-able’s Security Manager Enterprise Class Endpoint Security Solution.
Featured Articles
The MSP Automation Breakthrough
How to automate more tasks, increase productivity, improve customer satisfaction, and reduce risks (with the same technician headcount).
Moving Security To The Cloud
By Brian Albright, Business Solutions magazine
An upgrade to a hosted antivirus solution helped this VAR improve a long-time client’s network performance.
Lead With BDR, Follow With Managed Services
By Jay McCall
After winning a backup and disaster recovery (BDR) implementation, an MSP changes its hotel client’s break-fix mentality and earns a 3x upsell with monthly recurring revenue.
3 Realities To Face And Conquer Moving To A Service Model
Many retail solution providers are already transitioning to a service model and reaping the benefits. “Today, peaks and valleys experienced in the break/fix model are painful. The managed service model provides more peace of mind,” explains owner of Rumpf Computer Solutions, Chris Rumpf.
VARs' Guide To As-A-Service Model
One of the greatest advantages of as-a-Service is that it’s a predictable business model. VARs sitting idle waiting for an order are simply not profitable, but idle time when your clients are not calling, and yet they are still paying you, is infinitely more profitable.
The Top 10 Myths About Sales
No matter what point that you look back to in history, you can always find a notable deal, trade, or sale that shaped our world to what it is today. Even with its notoriety, sales is an industry that mystifies most of the general public. Is it about relationship building? Closing no matter what? Tricking someone into doing what you want?
Steps Taken To Avoid Data Loss And Ensure Continuity At Junior Achievement Of New York
The home page of Junior Achievement of New York (JANY) states it “Teaches Young People About Money Management and How Business Works.” Well, JANY nearly learned the ultimate lesson in both when they experienced catastrophic system failure. And what’s worse? They and their managed service provider (MSP) did all the right preparations.
Image-Based Backup And Disaster Recovery: 4 Keys To Keeping It Simple
By Tom Fedro
Few organizations can afford downtime at any level today. When things go wrong, there simply isn’t time to wait because, as we all know, time is money. While just about every business recognizes the need for backup and disaster recovery (BDR), many resellers are now finding that image-based backup offers an efficient and cost-effective way to handle the task, especially for small and midsize organizations.
Featured Webinar
Can’t-Miss Advice For Adopting A Services Model
Technology is getting cheaper and that makes it more difficult to wring profits out of sales. Hardware has long been commoditized and software is following suit. The saving grace, many believe, is services.

Please join Mike Monocello, editor in chief, Business Solutions and George Anderson, product marketing director, Webroot on Thursday, July 31, 2014 at 1:00 p.m. ET for a Webinar on:
• what you can do to evolve your business to a services-based model
• how to become your customer’s go-to source for all things IT
• how to increase your customer base
• how to supercharge your recurring revenue streams

Register For The Webinar.
Most Popular News
Violin Memory Announces Concerto Enterprise Data Services Software Suite With The New 7000 All Flash Array
The Cloud: Taking Healthcare Clients To The Next Level
MSPs Will Find Resources At GFI MAX 2014 Conference
Cloud Communications Is "Logical Step" For Businesses
ConnectED Hub Links Schools With Technology Companies
Featured Event
Channel Transitions
East | July 22nd | Boston, MA
Midwest | Oct.7th | Chicago, IL
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as a Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.
Only $199 for world-class education and networking.
Visit the Channel Transitions website for more information.
Industry Events
CompTIA Channel Con
August 4 to 6, 2014
Phoenix, AZ
MAX Conference
September 8 to 10, 2014
Orlando, FL
Featured Products
Datto SIRIS 2
Datto SIRIS 2
  Download Brochure
Request Information
Datto Inc.
Help Desk Manager - Award-Winning Help Desk And Ticket Tracking For MSPs
Help Desk Manager - Award-Winning Help Desk And Ticket Tracking For MSPs
  Download Brochure
Request Information
N-able Technologies Inc.
SATO CL4NX Series Industrial Thermal Printers
SATO CL4NX Series Industrial Thermal Printers
  Download Datasheet
Request Information
SATO America, Inc.
Connect With Business Solutions:
LinkedIn    Twitter