Whether your customer is facing a business-critical IT issue or is just in need of a little TLC, providing great service with help desk is essential if you want your MSP (managed service provider) practice to thrive. It requires having the right people, technologies, and practices in place — the perfect combination of resources that will allow your team to work fast and get the job done right.
Keeping your customer’s data and networks safe and secure is one of an MSP's top priorities. Using a managed endpoint security solution keeps data safe and networks secure, and helps win business and retain customers.
Download and learn:
• Why antivirus protection and security can be a challenge for MSPs
• The need for managed security
• Key requirements for an endpoint managed security solution
• How to sell a managed endpoint solution to your customers
Find out more about N-able’s Security Manager Enterprise Class Endpoint Security Solution.
Many retail solution providers are already transitioning to a service model and reaping the benefits. “Today, peaks and valleys experienced in the break/fix model are painful. The managed service model provides more peace of mind,” explains owner of Rumpf Computer Solutions, Chris Rumpf.
One of the greatest advantages of as-a-Service is that it’s a predictable business model. VARs sitting idle waiting for an order are simply not profitable, but idle time when your clients are not calling, and yet they are still paying you, is infinitely more profitable.
No matter what point that you look back to in history, you can always find a notable deal, trade, or sale that shaped our world to what it is today. Even with its notoriety, sales is an industry that mystifies most of the general public. Is it about relationship building? Closing no matter what? Tricking someone into doing what you want?
The home page of Junior Achievement of New York (JANY) states it “Teaches Young People About Money Management and How Business Works.” Well, JANY nearly learned the ultimate lesson in both when they experienced catastrophic system failure. And what’s worse? They and their managed service provider (MSP) did all the right preparations.
By Tom Fedro
Few organizations can afford downtime at any level today. When things go wrong, there simply isn’t time to wait because, as we all know, time is money. While just about every business recognizes the need for backup and disaster recovery (BDR), many resellers are now finding that image-based backup offers an efficient and cost-effective way to handle the task, especially for small and midsize organizations.
Can’t-Miss Advice For Adopting A Services Model
Technology is getting cheaper and that makes it more difficult to wring profits out of sales. Hardware has long been commoditized and software is following suit. The saving grace, many believe, is services.
Please join Mike Monocello, editor in chief, Business Solutions and George Anderson, product marketing director, Webroot on Thursday, July 31, 2014 at 1:00 p.m. ET for a Webinar on:
• what you can do to evolve your business to a services-based model
• how to become your customer’s go-to source for all things IT
• how to increase your customer base
• how to supercharge your recurring revenue streams
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as a Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.