News | September 18, 2012

Level Platforms Delivers Salesforce.com Integration For MSPs

Level Platforms

Ottawa, ON, Canada - LPI Level Platforms Inc., developer of Managed Workplace a leading remote monitoring and management (RMM) software application used by thousands of managed service providers (MSPs) globally, today announced a deep integration with Salesforce.com. Now available, the Salesforce.Com Service Desk Module provides full two-way case and device synchronization between Managed Workplace and the Salesforce.com cloud to help Level Platforms Partners simplify, streamline and automate their IT service operations.

“With an increasing number of MSPs deploying or evaluating Salesforce.com, we are now fully supporting the sophisticated customization capabilities of the platform so our Partners can streamline their businesses and operate more efficiently,” said Gordon Rielly, CTO Level Platforms. “For example, by enabling surfacing of custom Salesforce.com objects for alerts and devices these business objects flow seamlessly into all Salesforce.com workflows around case and device management. This allows our Partners to fully monitor and manage vital business data delivered by Salesforce.com from within their regular workflow in Managed Workplace.”

With the Salesforce.Com Service Desk Module, Level Platforms Partners can easily synchronize information between devices, link Managed Workplace sites and Salesforce.com accounts, and coordinate ticket and case assignments. As a result, MSPs using Salesforce.com no longer have to mine critical operational data from multiple sources. Instead, Managed Workplace collects the information and feeds it into Salesforce.com, where it can be addressed by the relevant elements of the business, from trouble ticket identification and resolution to billing and reporting. This provides MSPs with improved workflows to increase efficiencies and streamline operations.

Available now

The Salesforce.com Service Desk Module is now available for Level Platforms’ Partners. Log in to the Partner Portal for details. To learn more Managed Workplace and how to become a Partner, visit www.levelplatforms.com.

About Level Platforms

Level Platforms provides Managed Workplace®, the remote monitoring and management software and services platform used by thousands of IT service providers around the world to deliver comprehensive IT support to small and midsized businesses. Level Platforms’ hybrid agentless technology, extensive management and automation features, deep integration into the IT ecosystem and fully integrated white label support services, allow IT services providers to remotely support all of the information technology products and services their end customers rely on from a single web-based dashboard. “See All. Manage All. Service All.” For more information, visit www.levelplatforms.com.

SOURCE: Level Platforms

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