Article | December 27, 2012

Leveraging Technology For Increased Efficiency And Improved Customer Satisfaction

This article by Lisa Brink, Director of Marketing for Tigerpaw provides 3 simple steps that every organization can take to improve processes and increase revenue without adding much in the way of overhead costs. With nearly everyone in today’s world having a mobile phone the question as a business owner becomes – how can you leverage person devices and other technologies that are already in the hands of your employees and customers?

Lisa’s first step is, “Improve customer satisfaction with round-the-clock access.” Here is an excerpt discussing this first step:

“Let’s face it - customers are more demanding than ever before. They expect you to be available 24/7 and service ticket volumes continue to rise. It’s easy to get so caught up in processing those transactions that you often can’t get anything else done.

However, there is a simple solution. Every organization should provide an online, self-serve customer portal. This not only lets your customers submit service tickets and other transactions when it is most convenient for them, it also reduces your overall phone call volume. As an added bonus, if you off er online payment options, you can even get your invoices paid more quickly.”

Download this article below to read two additional tips to improve processes and increase revenue without adding much in the way of overhead costs.

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