News | August 27, 2014

LogMeIn And Autotask Integration Empowers MSPs To Efficiently Manage Today's Mobile Workforce

LogMeIn, Inc. recently unveiled a new integration between LogMeIn Central and Autotask designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients' highly distributed, mobile-centric work environments. The integration combines two of the most widely used tools by the MSP community to help empower IT service providers by bringing together the remote management and automation benefits of LogMeIn Central with the workflow management benefits of Autotask. As a result, MSPs can create a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing, while extending their ability to do more with less time.

"We believe that today's MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today's mobile, distributed workforce," said Ted Roller, vice president of channel development at LogMeIn. "By bringing together the best of Central and Autotask – tools trusted and relied upon by today's MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office."

The LogMeIn Central integration with Autotask gives MSPs the ability to:

  • Generate tickets automatically when alerts are triggered
  • Diagnose and fix remote computers directly from Autotask
  • Configure ticket parameters that map to Autotask fields, such as Account, Priority, Queue, Ticket Type and Work Type
  • Initiate a secure remote control session from Autotask tickets
  • Automatically update tickets in Autotask when the following alert-related events occur: Return to Normal, Self-healing Task Started and Acknowledgement
  • Acknowledge alerts in Central when you close a ticket in Autotask

"Creating a simplified experience for our MSP customers that allow them to focus on growing their business, managing customers, onboarding new clients and increasing their bottom line is a top priority for us," said Len DiCostanzo, senior vice president, community and business development, Autotask. "This new integration with Central allows for more effective remote management permitting MSPs to do just that."

LogMeIn Central's integration with Autotask is now available to MSP and OIT customers.

About LogMeIn, Inc.
LogMeIn transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today's connected customer, and help businesses bring the next generation of connected products to market. LogMeIn is headquartered in Boston's Innovation District with offices in Australia, Hungary, India, Ireland, and the U.K.

About Autotask
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Chicago, Los Angeles, Beijing, London, Munich and Sydney. For more information, visit autotask.com.

SOURCE: LogMeIn, Inc.

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