Blog | July 17, 2013

Manage Your Clients' Cloud IT Expectations Upfront

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By Jay McCall

BSM-Collaboration

Originally seen on Ingram CloudTalk

This week I’m at the Ingram Micro IMHealthcare Exchange event in Grapevine, TX, attending education sessions and talking with VARs and MSPs about their healthcare focus, market predictions, and business challenges.

One person I spoke with was Danny Jeter, a VP at Jackson Thornton Technologies (JTT), which is a wholly owned subsidiary of Jackson Thornton, a CPA and consulting firm that’s been in business since 1919. JTT was launched 15 years ago and has 25 employees and four focus areas: managed services, IT projects, cloud, and accounting services. About 75% of JTT’s clients are in healthcare. When I asked Jeter about the biggest business struggles his customers face, his answers surprised me.

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