How Managed Devices Vs. Time Reporting Improves Your Profitability
By Patrick Albert, product manager, N-able Technologies
In this 2 minute, 30 second video, N-able Technologies Product Manager Patrick Albert shows how having the capability to compare your managed devices with the time spent each month servicing those end points is a crucial step for an MSP to improve its profitability. Albert lays out several factors that can threaten a service provider’s profitability (e.g. billing systems not up to date) if left unchecked, using the following real-world scenario: When a customer adds a new device, what needs to happen internally at your company?
- Do you need to add that asset to a ticketing solution?
- Does the customer’s billing need to be adjusted?
- Does the new device push your customer over a threshold that requires an adjustment to their contract?
- Are there other software solutions this new device needs to be added to?
Once an MSP has a good system in place to accommodate end point changes and updates, the Managed Devices Vs. Time Report can be used to optimize your efficiency.
Please log in or register to view this video.