Managed Services, Backup And Recovery, And Networking News From January 2015
Each month, Business Solutions reports news on business in the channel. This month in managed services, backup and recovery, and networking news, LogicNow releases a new IT infrastructure management platform, Autotask Endpoint Management is now available, MaxxVault releases the latest version of its data management software, and Carousel Industries offers a new cloud-based conferencing service. In addition, Sophos adds end point protection solutions, snom offers new desktop and mobile VoIP phone solutions, Unitrends introduces new backup and recovery appliances, and CompTIA releases its “Quick Start Guide to Managing a Managed Services Sales Organization.”
LogicNow Announces New Release Of IT Infrastructure Management Platform
LogicNow has announced a new release of ControlNow, its integrated IT infrastructure management platform. The upgrade will enable personalized alerts for individual users. With individual logins and accounts, IT administration staff can receive email alerts for events such as quarantined emails and failed patches on a user’s device. The new release also enables IT managers to receive alerts by SMS regarding business-critical issues, such as servers going offline. Filters can be applied so IT staff can opt to receive only the alerts they need. Also added in this release is the Service Manager, which allows support staff to review, start, stop, and restart Windows Services remotely.
Autotask Remote Monitoring And EndPoint Management Now Available
Autotask released Autotask Endpoint Management (AEM). This scalable, cloud-based platform delivers visibility and control of all endpoints across multiple operating systems, including Windows, OSX, Linux, iOS, and Android. Features include ticket and remote takeover (RTO) integration including use of Autotask LiveLinks and SNMP (simple network management protocol) monitoring to include devices such as routers, switches, firewalls, and SANs. It also includes discovery, population, and continual updating of all managed assets in Autotask’s Configuration Management Database (CMDB), software management policies for mobile devices, and automatic round-trip ticket generation and alert closure between Autotask’s IT business management platform and AEM.
MaxxVault Releases Latest Version Of Document Management Software
Software developer MaxxVault launched the latest iteration of its introductory-level document management software: MaxxDocs 6.0. This version includes a Web server option that allows clients to set up their own private clouds for access to documents internally or externally. MaxxDocs users can search, view, and upload documents via a browser interface. MaxxDocs works with TWAIN and Kofax scanners as well as any networked copier capable of scanning to a network folder. Among new features in the release are updated connectors for Sharp OSA and Kyocera HyPAS enabled multifunction printers.
Carousel Industries Launches Cloud-Based Conferencing Service
Carousel Industries, a provider of unified communications, managed services, data solutions, and visual communications, has launched Simplicity Video, a new cloud-based video conferencing solution. It was developed in cooperation with Pexip, a provider of scalable, distributed video software, and it consists of two separate offerings: Public Video Cloud (PVC) and Managed Private Cloud (MPC). The PVC offering is deployed from Carousel’s co-location in Dallas, and provides a fully virtualized network along with WebRTC (Web real-time communications) capabilities. The on-premises MPC offering provides a multipoint conferencing solution that features a distributed architecture, integration with customers’ existing unified communications solutions such as Microsoft Lync, and the ability to power video-enabled websites and contact centers — allowing employees, customers, and partners to interact in a company’s native Web environment without having to click on a third-party link to join a Web conference.
Sophos Adds Endpoint Protection Solutions
New to Sophos’ endpoint protection product line is Malicious Traffic Detection that detects communications between a compromised endpoint and an attacker’s servers. The company is also launching an updated endpoint agent architecture powered by the new Sophos System Protector. This service acts like a human brain, collecting and analyzing information gathered by Malicious Traffic Detection and other components, such as HIPS (host intrusion protection systems) runtime protection. In addition, Sophos released SafeGuard Encryption 7 and Sophos Mobile Encryption 3, enabling businesses to securely create, access, and edit encrypted data from any device. It provides data protection across multiple platforms and devices, whether the data resides on a laptop or a mobile device, or is shared via the cloud or network. SafeGuard Encryption also integrates with Sophos Mobile Encryption 3, which makes it possible for users to create and edit encrypted documents from their mobile devices and to manage multiple keys directly from the mobile apps.
snom Debuts New Desktop And Mobile VoIP Phone Solutions
snom technology introduced new solutions for 2015 including the M65 IP DECT cordless phone and the M700 DECT multicell base station. The phone has a 2-inch backlit color display and a backlit keypad, wideband audio (including speakerphone), six polyphonic ringtones, and a vibration setting for incoming calls. The base station can be used in single-cell or multicell configurations and supports up to 200 handsets, 40 base stations, and 100 repeaters in the same installation. The company also added two desktop business phones, the D725 and the D715. The D725 has 18 multicolor function keys, wideband audio, Gigabit Ethernet, a USB port for expansion, and 12 lines. The D715 has a Gigabit switch, a USB port for expansion, five programmable function keys, and four lines.
Unitrends Unveils New Backup And Recovery Appliances
Unitrends announced new appliances in its Recovery-Series of purpose-built backup appliances (PBBAs). The new portfolio includes 11 models that scale from 1 TB to 97 TB of raw storage. It features three new low-cost physical appliances for small businesses and two new 3U form factor appliances, along with a 4U model, for enterprises with high-volume storage needs. Appliances 1U and above feature tiered flash storage, and customers have the ability to implement policies around flash cache usage. Unitrends also has made a number of product enhancements including upgrades to the hardware’s central processing unit (CPU), advancements in its memory and RAID, and improvements in compression capabilities.
CompTIA Provides Strategies For Building Managed Services Sales Teams
CompTIA offers its “Quick Start Guide to Managing a Managed Services Sales Organization,” a guide that includes insights into best practices employed by some of the most successful companies in the managed services market. The guide identifies areas that companies must address to build and maintain a strong sales team including targeting the correct market, creating a sales process that differentiates your business, and building the right sales team. It also addresses compensation plans, automating processes, and sales collateral and marketing. You can access the guide at http://www.comptia.org/insight-tools.
For more news and insights, go to BSM’s