Guest Column | July 24, 2014

Mastering Service Delivery Through Ticketing

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Service Delivery Management Through Ticketing

By Craig Fulton, ConnectWise

Every successful technology solution provider knows the truth.

Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.

Your service delivery team knows your clients’ specific needs better than anyone else. Here are a few ticketing best practices to help that front line develop and guide effective service delivery management.

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