By Craig Fulton, ConnectWise
Every successful technology solution provider knows the truth.
Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.
Your service delivery team knows your clients’ specific needs better than anyone else. Here are a few ticketing best practices to help that front line develop and guide effective service delivery management.
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