Mastering Service Delivery Through Ticketing
By Craig Fulton, ConnectWise
Every successful technology solution provider knows the truth.
Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.
Your service delivery team knows your clients’ specific needs better than anyone else. Here are a few ticketing best practices to help that front line develop and guide effective service delivery management.
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