MSP Saves 15 Years Of Client Data Thanks To BDR Solution

Launched in 1999, Computer Troubleshooters has over 400 locations. Every office is dedicated to providing the industry’s best technology solutions and the highest level of customer service. They offer a wide variety of products and services designed specifically for the small business that needs help managing their IT environment so their business can run smoothly. Businesses around the world rely on the technology professionals at Computer Troubleshooters to seamlessly manage their IT environments.

The Challenge

Rodney Molloy, Owner at Computer Troubleshooters, attributes his “healthy paranoia” for saving the day – and potentially the business – for one of his customers.

What started off as a new client meeting to change an email solution turned into a full-service contract for network and server IT infrastructure support, set to begin immediately.

Rodney quickly assessed the situation. The hardware was old, so if something bad happened, they’d really be in trouble. As he began compiling hardware specifications, he was unsettled by the backup solution in the back corner of the computer room. He found that it was not working and that the data hadn’t been backed up for months. Rodney made their backup solution the highest priority.