Case Study | July 30, 2013

MSP Sees Steady Revenue Growth With Help From RMM Software

Source: Continuum Managed Services, LLC

Built with the Business Owner in Mind

When Tim Martin established Neoscope Technology Solutions in February 2006, he had two customers and a desire to find the best remote monitoring and management (RMM) tool available. He demoed one customer with Continuum and the other on a different RMM. Before long, the winner was clear. The decision to go with Continuum helped Neoscope to catapult growth from zero to more than $100,000 per month in recurring revenue in just seven years.

Continuum vs The Other Guy

"The other tool was more of a ‘techie guy’ tool,” said Tim Martin, president and CEO of Neoscope Technology Solutions, referencing the RMM tool he tested alongside Continuum’s. “Continuum’s entire solution was more streamlined. I was able to immediately see results without having to make any sort of custom configurations for the product.”

Continuum’s intelligent RMM platform sets the industry standard for incident monitoring and resolution by offering server profiling, alert analysis and exceptional data center expertise. The key? Continuum’s ability to constantly update, consolidate, and convert information on fixes into business rules.

“It’s a turnkey solution. It’s all packaged and ready for you to deploy right away, rather than spending time and potentially money to pay someone to customize the product and buy extra modules,” Tim said. "It was an all-inclusive, all-in-one product for us right from the start.”

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