This MSP surveyed the market for RMM providers, looking at N-able, Level Platforms, Silverback, and other providers. CPI ultimately selected N-able not only for its technology, but also for its investment and eagerness to work with the MSP.
By Rob Merklinger
There are two primary reasons VARs make the difficult transition to sell subscription-based IT services. The first reason is the hope of earning steady, predictable income, which will allow them to be more strategic in their business decision-making, as opposed to focusing only on the latest IT emergencies. The second reason is the desire for higher profit margins.
The challenge for many MSPs is how to best sell business continuity solutions to the SMB market. In this whitepaper, Datto presents six key takeaways to help MSPs, including sell the value of business continuity (vs. traditional backup), maximize revenue from improved service, manage TCO to yield additional profit, it’s not beneficial to build your own device, and the benefits of partnering with an award-winning business continuity vendor who is 100 percent channel-focused.
In this best practices article, learn how to utilize your remote monitoring and management (RMM) tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or are 100 percent focused on recurring revenue, you probably have break/fix clients who “don't want to fix what's not broken.”
By Satish Hemachandran
Satish Hemachandran of Cbeyond explains the opportunity managed services providers have to advise their clients and solve business problems with unique technology solutions — especially helping their SMB clients make decisions about cloud-based services.
After a failed attempt to salvage its aging analog surveillance systems with proprietary encoders, Central Piedmont Community College (CPCC) decided it was time to migrate to a centralized network solution that would dovetail with its recently upgraded infrastructure backbone, which linked its main campus with six satellite locations across metro Charlotte, NC.
As a managed service provider (MSP) the quality of your service delivery can be vital for the growth and success of your business. This white paper will cover the key areas you should consider when setting up your service desk to ensure you have good foundations in place to help you offer the best quality MSP service you can.
Why your NOC and help desk is the key to success and survival in the managed services business
This special report from N-able Technologies provides an overview of the NOC and help desk in the context of sweeping changes that are transforming the managed services industry. The report provides insight to the drivers of change and why your NOC and help desk will play an increasingly important role in the success of your managed services business. Learn more.