News | December 3, 2012

N-able Technologies® And Live Virtual Help Desk Form Business Alliance To Deliver Unified NOC And Helpdesk Service

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MSPs Accelerate Recurring Revenue By Leveraging the Industry’s Leading RMM and MSP Service Automation Platform and Remote Infrastructure Management and Helpdesk Services

Ottawa, Canada and San Jose, Calif., — N-able Technologies® and Live Virtual Help Desk (LVHD) today announced a unified service allowing managed service providers (MSPs) to dramatically increase efficiency and profitability by leveraging LVHD to deliver service for tasks that they don’t have the time or internal expertise to offer. 

Because the helpdesk is tightly integrated with the network operations center (NOC), the unified service offering allows MSPs to deliver a high-value experience to small to midsize businesses (SMBs) and other customers.  For example, if a mail server or network device goes down, the NOC will be able to inform the helpdesk prior to the users phoning in for support.  This minimizes disruption of services and allows the helpdesk to deliver the most accurate and detailed information possible to the users.

“Our alliance with Live Virtual Help Desk enables MSPs to grow their businesses faster and more efficiently and profitably by combining the industry’s best RMM platform with world-class NOC and helpdesk services,” says JP Jauvin, President and COO, N-able Technologies. “Live Virtual Help Desk has significant experience with our N-central platform, which means they can support managed services activities as well as provide direct support for the deployment and ongoing administration of the N-central environment.”

“Our business model relies heavily on the seamless integration of our NOC/service desk and RMM platform in order to meet our service level agreement commitment to our clients, while providing a solid value proposition and measurable ROI,” says Jim Donnelly, COO of Integrity Telecommunications and Axis Technologies.  “We chose to align with N-able and Live Virtual Help Desk because they are acutely focused on the client experience and clearly understand what’s required in delivering superior managed services. The collective intelligence and knowledge of N-able and LVHD is a perfect marriage—they just get it.”

“Forming a business alliance with N-able makes so much sense because N-central provides a powerful platform, delivering complete IT management and automation solutions for MSPs,” says Dan Sturgill, President and CEO, Live Virtual Help Desk.  “N-able is well known in the industry as a managed services innovator, and a company completely focused on enabling the success of their MSP partners.”

Resellers and MSPs interested in learning more about how to work with N-able and Live Virtual Help Desk to fuel their business can call 1-877-655-4689 ext. 331 or +00 800 6225 3000 ext. 331 (N-able Technologies) or 1-866-677-3256 (Live Virtual Help Desk).

Follow N-able on Facebook at www.facebook.com/NableTechnologies or Twitter at www.twitter.com/NableMSP, and follow LVHD on Facebook at www.facebook.com/VirtualHelpDesk and on Twitter at www.twitter.com/livevhd.

About Live Virtual Help Desk

Over the past 10 years, Live Virtual Help Desk built a reputation for making our partners superstars by providing the highest customer satisfaction in the industry. Today we provide services through partners worldwide serving tens of thousands of end customers from SMBs to enterprises.  Our North American based helpdesk provides all customer facing communication and our NOC delivers efficient infrastructure management around the clock. Full integration between services enables our partners to deliver high quality remote monitoring, remediation and support in a flexible, affordable and branded service to stringent SLAs and driving high margins for your MSP business.

About N-able Technologies

N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able's award-winning N-central® software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-central features an industry-first freemium model that drives down the cost of remote management and accelerates the mass adoption of managed services. With offices in North America, the U.K., the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, Cisco and APC, among others.

SOURCE: N-able Technologies Inc.