An effective help desk is a critical customer interface, strengthening customer relationships with quick, satisfying service experiences. While most professional services automation (PSA) solutions offer this functionality, not all organizations want to take on the cost and complexity of a full-featured PSA just to acquire business enhancing help desk capabilities.
For many years, in the IBM mainframe world, the only way to backup a volume, a database, or an entire data center was to use a full-volume dump. To create the point-in-time copy that the backup required, all related volumes had to be quiesced during the entire backup. In a world where businesses must continue operations around the clock, something better than full-volume dump technology was needed.
By Joe Skorjanec
In today’s information-driven business landscape, enterprises are increasingly dependent on successful data center operations. Achieving optimum efficiency and maintaining reliability is vital, because when power fails in a data center, the bottom line suffers.
By Megan Williams, contributing writer
The journal, Telemedicine and e-Health, published a study revealing that 61 percent of pediatric doctors in the U.S. have received work-related text messages on their personal phones, and 60 percent have sent them themselves.
By Trisha Leon, contributing writer
New reports issued by KnowBe4, a Tampa Bay-based security company, indicate that cybergangs are ratcheting up attack levels by targeting companies and individuals using ransomware — like Cryptolocker and Kovter — to hijack valuable information.
By Edward J. Mana
When it comes to service tickets, there are several metrics to consider; one of them is open ticket count. An important goal as a managed services provider (MSP) is to have the open ticket count be as low as possible. Stated simply, the open ticket count is work not finished. However, work not finished could occur for a plethora of reasons.
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as a Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.