New Cloud-Based SaaS Platform Fills Gaps In Multi-Million Dollar IT Investments

Lexicon Technologies launches RepairEngine IT management platform with mobile app

ATLANTA, Georgia (March 22, 2016) — Lexicon Technologies launches a new cloud-based SaaS platform today. Designed to streamline technology management, Lexicon’s new RepairEngine and RepairEngine Mobile app is built upon analytics, making the platform especially beneficial for sustaining IT investments.

“There are a ton of choices for purchasing hardware — they’re not a lot of options for maintaining it. We wanted to put the power back in the IT users hands. RepairEngine does that,” said Dave Word, vice president of operations.

What are costly gaps in IT maintenance that solution providers navigate for their customers?

The first challenge for large IT users is warranty limitations. Hardware investments suddenly expire with the close of a warranty, and companies cannot afford to sustain use of hardware without maintenance coverage. 

Second, distinct warranties create a mountain of various contracts to manage. And third, without comprehensive exposure to device performance and maintenance costs of IT across the entire organization, cost savings are nearly impossible to identify.

“We realized there is a significant gap in IT management — tools enabling companies to manage all technology maintenance in one place and to make data-driven decisions, rather than contract-driven ones. That’s how we came up with RepairEngine,” said Lexicon Technologies CEO Travis Collins.

How does RepairEngine sustain IT investments?

RepairEngine manages all IT contracts, allowing solution providers to maintain all of their customer’s hardware within a single platform. Notifications further simplify customer support by calling attention to contract expirations and flat-rate cost savings available post-warranty. Additionally, features such as repair and maintenance price customization make the platform adaptable to each service level agreement.

Finally, the data dashboard shares device performance by location and repair history, empowering IT leaders with decision-making analytics that can yield significant cost savings. 

Why is a mobile app necessary for IT maintenance?

“Enterprise IT users of today are mobile. They have a multitude of device types for various uses, and they need a mobile platform to efficiently and effectively manage deployments,” said RepairEngine Lead Architect Jason Martin.

Accessible on iTunes and Google Play, RepairEngine Mobile is built for efficiency with notifications for technology tracking, status updates and billing, and key features such as barcode scanning for instant repair ticket creation. Beyond it's on-the-go benefits, RepairEngine uses common sense engineering to help companies save costs.

RepairEngine and RepairEngine Mobile are free, and full features of the platform and mobile app are accessible as a Lexicon customer. Read more at LexiconTech.com/RepairEngine.

ABOUT LEXICON TECHNOLOGIES, INC.

Lexicon specializes in repair and maintenance of technology including tablets, smartphones, printers, point-of-sale systems, automated kiosks, barcode devices and security equipment. With maintenance programs designed for organizations throughout the US, Lexicon services retail, education, healthcare, government, transportation and technology industries. Lexicon engineers and technicians use industry-certified processes to repair products manufactured by Motorola, Honeywell, Intermec, Apple, Zebra and more. Lexicon’s quality management system has been ISO 9001:2008 certified.