Case Study | April 15, 2014

Numa Networks' Pure-Play MSP Strategy Pays Off With N-Able By SolarWinds

Source: N-able Technologies Inc.

Numa Networks launched in 2009 as a pure-play managed services provider (MSP), taking a leap of faith to move beyond the traditional break-fix IT services model and focus instead on addressing ongoing customer needs. The decision couldn’t have been more right, as the forward-looking firm has found success quickly, achieving a high rate of growth year after year.

Another key decision that accelerated Numa Networks’ success was its selection of remote monitoring and management (RMM) technology. Out the gate the MSP selected N-able by SolarWinds® , the leader in RMM and service automation software.

“We evaluated Kaseya, LPI and LabTech, but quickly realized nothing has the scalability of N-able,” says Warren Hino, founder and president of Numa Networks. “We wanted to build for scale right from the start so we designed our entire service desk around N-able.”

Using N-central® , the #1 RMM and MSP service automation platform, Numa is adding a new dimension to that scale with automation. Today, N-central’s Automation Manager module has taken over tedious, manual tasks for the firm – from onboarding processes, to maintenance tasks and more.

“Onboarding is simple with N-central – you just deploy an agent and then monitoring and scripting kick in,” says Jason Berg, chief systems engineer for Numa. “The entire deployment process on a Windows de- vice takes under an hour, including installing and updating all software.”

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