Product/Service

On Demand Services

Source: NetEnrich, Inc.

Small Business Services (SBS)

On demand services help our partners take on additional projects or on-demand requests from their customers to troubleshoot and manage databases, applications, servers and other network infrastructure.

NetEnrich’s Remote System Administrator (RSA) services enable an IT business to rapidly fill those gaps in its resource pool that is responsible for maintaining and expanding IT infrastructure. NetEnrich RSA administrators work with customer IT personnel to plan, fill gaps, and deliver these projects in a timely manner. This frees up customer IT teams to focus on services and projects that are more strategic to their business.

On demand services help our partners take on additional projects or on-demand requests from their customers to troubleshoot and manage databases, applications, servers and other network infrastructure. These services could include Exchange migration, firmware and software upgrades, server provisioning, database administration, back-up and restores, adds/moves/changes and installation/configuration of applications etc. These services are not covered under the traditional managed services scope and are offered on a project basis depending on the need.

Typically, services are sold in buckets of hours on a subscription or on-demand basis. Partners can purchase either of these packages. These buckets of hours can be applied to any number of customers. With on-demand services partners can now increase their profitability by taking on additional, valuable tasks for their customers.

Typical RSA Projects

Windows 2003 server to Windows 2008 server migration
Active Directory multiple forests migration to single forest
Exchange 2003 to 2008 & 2010 migration; Exchange 2003 to Hosted Exchange migration
Server Consolidation, Virtualization, Virtual Desktop and Virtual application
Google Apps and Office 365 Migration (including initial preparation, setup and analysis)
New Firewall/Router/Switch configuration; Unified Communications setup and configuration
RMM tool upgrades
Planning and design of backup management
Install backup application, setup jobs
Application installation on desktops; Windows desktop migrations
Databases (MS SQL, MySQL, PostgreSQL, and Oracle) redesign, setup & configuration, upgrade and migration
SharePoint setup and configuration
Private Cloud, Public Cloud infrastructure setup
Storage NAS/SAN setup

 

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