Specialty Insurance providers protect their clients by ensuring that the clients’ customers are carrying appropriate levels of insurance. These insurance policies cover properties such as homes, automobiles and recreational vehicles.
A leading provider of specialty insurance receives and processes over 15 million pages of insurance documents every year. Timely processing of these documents is critical to the success of the company. Their commitment to organizational excellence and continuous improvement led them to search for technology that would bring greater efficiency to this paper-intensive process.
Seventy percent of the incoming paper documents come via the US Postal Service. All of these documents need to be opened and imaged as the first step to processing the business content contained within each envelope.