Based on the feedback of our loyal readers, we’re proud to bring you product reviews as a new editorial inclusion this year. Because of the growing interest in the managed services business model, we kicked off our testing with RMM software. Remote Technology Management (RTM), an MSP based in the Boston area and headed up by CEO Eric Brown, performed the testing over a four-week period. Brown, along with his team of technology consultants, tested seven RMM tools and shared feedback on the highlights and lowlights of each one. The seven RMM tools tested were from the following vendors: Continuum, GFI, Kaseya, LabTech, Level Platforms, N-able, and Dell packetTrap.
Below are RTM’s comments on one of the vendors tested. To view the entire product test, which compares all seven RMM products, click here.
Does the RMM vendor have a NOC?
Quest, which was acquired by Dell in September 2012, partners with Live Virtual Help Desk (livevhd.com) to offer NOC services, which are based in North America and India.
Agent vs. Agentless
Can monitor nodes 3 ways:
Also, you can deploy agents three different ways:
SaaS vs. On-Premise
Currently, an on-premise server is required for the VAR/MSP, but an on-premise server is optional at the client's site.
Quest has a SaaS version in development, which is expected to become available in Q2 of 2013.
MDM (mobile device management) Support
MDM support is currently in development. Also, they’re planning to offer an app for RMM from a mobile device.