Magazine Article | March 20, 2014

Partnering For Success With Mercury®

By Brett Narlinger, Senior Vice President, Sales, Mercury

Meeting your business goals together

What is the cornerstone of Mercury’s partner program?

Partnerships are at the very core of Mercury’s business. Our unwavering dedication to nurturing these partnerships ensures our collaboration is dynamic and business focused.

Mercury’s products, services, and technology help to complement the solutions our partners offer. By joining forces, we’re able to generate new business, drive long-term customer loyalty, and propel success — for our partners and their merchants.

Joining the Mercury® Partner Program is a great way to market point of sale solutions bundled with our payment processing services. Our program’s offerings are specifically designed to make it easier to develop, promote, and sell POS solutions to more merchants, and offers:

  • Generous residual payments
  • Highly qualified support staff
  • Dedicated business account managers
  • Marketing and sales support
  • Online reporting

What types of marketing and lead gen services does Mercury offer partners?
We work closely with key partners to develop promotions and campaigns that meet business goals. Using one of our new turnkey campaigns, our partners can run professionally produced integrated marketing campaigns easily and quickly. Each campaign is designed to support specific merchant outreach efforts with a unique selling point, giving partners a choice about how to target prospects.

What type of support and training does Mercury offer partners?Subscribe to Business Solutions magazine
Mercury’s dedicated Sales Account Managers go the extra mile to help our partners increase residual payments by boarding more merchants onto their POS systems with Mercury’s integrated payment processing. We know there is often not enough time and resources to follow a lead all the way through closing, so we help. When our partners send us leads, we work to close the deal. We provide regular business updates and evaluations to review sales opportunities, set goals, and create plans for mutual success.

In terms of training, Mercury partners have access to online tools and comprehensive information about our valueadded products and services. Short and informative training modules are designed to help partners learn how to position our offerings paired with their own.

Mercury partners also have access to free, live, U.S.-based customer and technical support. Our frontline customer service team, available by phone or email 24/7, handles funding and credit card processing related requests, call routing, and other questions. Our technical support team, available during regular business hours, handles difficult funding requests, bulk processing requests, and POS, ECR, and terminal support issues. We believe that Mercury’s experience with integrating our payment processing platform with hundreds of POS systems gives us an advantage when it comes to solving technical issues.

How do you communicate with your partners?
Open communication is important, and Mercury offers a number of ways for our partners to stay in touch and abreast of new services and industry trends. We send out a monthly email newsletter featuring information about the latest products and services, tips on payment services to grow business, and upcoming conferences and events. Social media forums including Linked-In, Facebook and Twitter give our partners the opportunity to stay informed on the most current industry news. Mercury’s online portal offers access to residual reports, sales and marketing tools, and more.

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