Partners Tell How N-Central 10 Boosts Efficiency
SolarWinds N-able’s launch of its N-central 10 platform is notable to managed services providers (MSPs) for a number of reasons. Not only is it the first launch under the company’s new brand name since SolarWinds’ 2013 acquisition of N-able, but Derik Belair, VP of marketing and business development for SolarWinds N-able, says it also creates a fundamental shift in the way MSPs support their SMB customers. N-central combines service desk with NOC (network operations center) capabilities to span the MSP services lifecycle, and features a redesigned user experience. He comments that feedback from partner communities contributed to the direction of the enhancements.
The release also features improved workflows and interoperability with leading professional services automation (PSA) solutions. “[N-central 10] made it easy to leverage the combined power of RMM [remote monitoring and management] and PSA. This is the number one question asked by MSPs,” Belair comments. With the new release, he says, “You can live within the RMM and access the PSA.”
Belair adds another significant enhancement is the ability to resolve issues without interrupting the end user: “You can do help desk work behind the scenes. Not with a takeover.”
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