New office space enables pcAmerica to provide higher level of customer service
pcAmerica, a leading developer of retail and restaurant point-of-sale software,announced they have moved to a new, 50 percent larger location that will better support its growing workforce, andprovide customerservice with almost 100 percent uptime.
As part of pcAmerica’s strategic move, that was two years in the making, they installed a robust new VoIP phone system. The IT-based phones enable pcAmerica employees to take the phones home with them if severe weather is forecasted or other power-related problems arise. It not only allows them to make and receive calls as if they were in the office, but ultimately assures customers that their needs will be cared for if disaster strikes.
To reach near 100 percent uptime, all network servers are housed in a data center that is equipped withreduntant electric circuits and backup generators. The new facility is also connected to the data center via a high-speed fiber optic line.
“In the past several years the East Coast has been hit with detrimental blizzards and hurricanes that left us without powerand hindered our ability to do business for long stretches of time,”said Richard F. Rotbard, President and Owner of pcAmerica. “Our clients are our top priority andthis expansion will ultimately help us serve them at a more significant level.”
Other preventative measures include the installation of redundant internet and phone lines, so if one provider goes down, the system automatically kicks over to the back up.
Founded in 1985, pcAmerica has been providing computerized point-of-sale software solutions to the retail, restaurant, and hospitality industries for over 20 years. With over 50,000 users worldwide, its point-of-sale software solutions are used by both chains as well as single location independent operators. The company's lengthy track record as a proven point-of-sale solutions provider is driven by continuous product innovation, uncompromised customer service, and simplicity of use. Some notable pcAmerica users include Flowers Foods, Goodwill Stores, Baskin-Robbins, Tasti D-Lite and various United States Embassies and Consulates. For more information, visit www.pcamerica.com.