Q&A | September 16, 2013

Peer-to-Peer: Partnering Could Save Your Technicians' Time

By Bernadette Wilson, associate editor, Business Solutions magazine
Follow Me On Twitter @bernadeditor

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Business Solutions magazine recently interviewed Tim Brien, director of channel managed print services at OKI Data Americas, for the article, “Why Now Is A Good Time To Take A Second Look At Managed Print Services.” Brien shared additional information on how MSPs can handle servicing of multifunction peripherals and printers — a technician’s valuable time can be better spent than performing routine tasks like clearing paper jams, but it still has to be done.

Brien said, “I had an MSP come up to me recently at a tradeshow and confess, ‘I hate printers. I don’t know how to fix them, and I spent hours recently trying to update drivers on one customer’s printers.’”

He said what he explained to the MSP — and what he tells copier dealers and document management VARs — is to consider partnering with a printer vendor. “This can take the burden of servicing printers off MFPs, so they don’t end up in the unprofitable situation of sending a $100-an-hour technician on-site to install drivers, clear paper jams, or perform other tasks that are below their pay grade.”

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