Practical Advice From ASCII Members On Managed Services

The Business Solutions ASCII Group Special Edition, Practical Advice From ASCII Members On Managed Services, includes four articles from ASCII group members addressing common challenges managed services providers (MSPs) face.

“How To Bundle And Price Managed Services” by David Streit, principal of Stephill Associates, provides specific examples of how his company approaches this challenge. Streit says each MSP will be unique in their pricing structure, because it depends on factors such as their staff, their clients, their skills, and the tools they use. “Plans will change as you test them with clients and prospects, and eventually you’ll settle on what works for you,” Streit comments.

“How To Fire A Client,” by Andrew Harrover, CEO of Matrix Computer Consulting, says MSPs sometimes bear with a difficult client, thinking they are the lifeblood of their business, but in actuality “the RIGHT clients are the lifeblood of your business.” He lists three telltale signs it’s time to consider ending the business relationship.

In his article “7 Reasons NOT To Offer Service Package Options,” Raffi Jamogotchian, president and CTO of Triada Networks, tells why your top-end offering should be your only offering. “You need to provide a package that provides value as perceived by the customer, bearing in mind you may very well be doing yourself and your client a disservice by not providing the best level of service.”

In “5 Warnings About Jurisdiction And Cloud Storage,” Stanley Louissaint, president of Fluid Designs, shares information on how jurisdiction may affect your clients data stored in the cloud, pointing out “data that may be secure in one jurisdiction, may not be secure in another.”

The Business Solutions ASCII Group Special Edition is made possible through the partnership of Business Solutions and The ASCII Group.

Download the full special edition below to learn more.