8 Predictions For UCaaS In 2016
In 2015, Unified Communications-as-a-Service (UCaaS) and cloud communications went mainstream as more organizations recognized that these solutions can help streamline business processes and boost productivity; all at a lower cost than legacy communication systems. This year at CoreDial, we have seen our partners and their customers reap the true benefits of UCaaS, including lower total cost of ownership, greater scalability, and better collaboration among employees. With 2015 coming to a close, we anticipate this growth to remain strong in the coming year. In fact, forecasts suggest the UCaaS market to grow from $15.12 billion in 2015 to $24.88 billion by 2020. We believe the trend will continue throughout the New Year, with even more companies exploring new ways to leverage UCaaS.
As we look forward to another big year, here are my eight predictions for UCaaS in 2016:
- Platform As A Differentiator. The platform is increasingly important in differentiating a UCaaS offering. The best platforms will offer a friction-free experience that streamlines the process of going from “order-to-cash.” The faster and smoother that process, the more profitable and successful the channel partner will be.
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