Product Comparison Update: PSA (Professional Services Automation)
By Jay McCall
If managed services are a part of your business model — or will be soon — you need a PSA tool. Here’s the latest on the leading options.
IIn the July 2013 issue of Business Solutions magazine, we included a product analysis comparing PSA tools from Autotask, ConnectWise, and Tigerpaw Software. Three MSPs who were each familiar with one of the PSA tools provided candid feedback on several key components, including CRM, ticketing, reporting, and project management.
We solicited feedback from the three vendors about key updates made since our last product analysis. As you’ll see, they each had a lot to share on this topic.