Article | November 12, 2012

Product Review: RMM - Remote Monitoring And Management Software

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By Jay McCall, networking and managed services editor,
Testing by Eric Brown, CEO, Remote Technology Management

A managed services provider evaluates seven RMM tools and shares the pros and cons of each.

Based on the feedback of our loyal readers, we’re proud to bring you product reviews as a new editorial inclusion this year. Because of the growing interest in the managed services business model, we kicked off our testing with RMM software. Remote Technology Management (RTM), an MSP based in the Boston area and headed up by CEO Eric Brown, performed the testing over a four-week period. Brown, along with his team of technology consultants, tested seven RMM tools and shared feedback on the highlights and lowlights of each one. The seven RMM tools tested were from the following vendors: Continuum, GFI, Kaseya, LabTech, Level Platforms, N-able, and PacketTrap.

The MSP met with key product experts from each of the above vendor companies, went through the onboarding process with each one, and personally tested each product at its headquarters.

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