Newsletter | July 17, 2013

07.17.13 -- PSA Software Product Reviews

Business Solutions Newsletter

| Storage & General Computing Edition

In This Issue:


Sponsor

With more than 600 small-to-midsize business (SMB) customers across the Antwerp region of Belgium, Accel Computer Service is a managed service provider (MSP) at the top of its game in a competitive market. The 40-person firm has found that the secret to success lies in automation, and to get the job done, Accel looks no further than N-able Technologies®, the global leader in remote monitoring and management (RMM). Read our latest case study and learn more.

PSA (Professional Services Automation) Software Solutions Product Review
By Jay McCall, networking and managed services editor
If you’re an IT solutions provider that’s considering selling managed services, it won’t be long before you’re ready to trade in your Excel tracking and ticketing system for something more robust. Many of the PSA offerings on the market today include modules for project management, resource management, CRM (customer relationship management), and knowledge management. Most MSPs will agree that the time and project management savings from a PSA alone are worth several times the cost of the software.
Learn more...

Autotask PSA (Professional Services Automation) Product Review
Dale Walls is the president of Corsica Technologies, an MSP who was featured on the cover of our August 2012 issue. Walls has been an Autotask user for the past seven years. We sat down with Walls to talk candidly about the strengths and weaknesses of Autotask.
Learn more...

ConnectWise PSA (Professional Services Automation) Product Review
Brad Horsley is the CTO of Choice Solutions, an MSP who was featured on the cover of our October 2012 issue. Horsley’s company has been a ConnectWise user for more than three years. We sat down with Horsley to talk candidly about the strengths and weaknesses of the ConnectWise PSA software Choice Solutions uses.
Learn more...

Tigerpaw PSA (Professional Services Automation) Product Review
Elizabeth Elder is an IT manager, consultant, and certified PMP (project management professional) at Choice Technologies, an MSP that was featured on the cover of our February 2013 issue. Elder is the Tigerpaw Software expert at her company and has been using this product for the past nine years. We sat down with Elder to talk candidly about the strengths and weaknesses of Tigerpaw.
Learn more...

Evolving Your IT Services Offering In A Modern Mobile World
To stay competitive, IT solutions providers must evolve their IT services offering and embrace the modern needs of mobility through service oriented and mobile safeguard technology. In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution-oriented best practices.
Learn more...

Case Study

Healthcare Equipment Streamlines Backup Process

INTEGRA Healthcare Equipment provides comprehensive state-of-the-art equipment and services for healthcare needs. INTEGRA delivers products to both homecare patients and healthcare providers with services designed specifically to complement their inventory.
Learn more...

White Paper

5 Things Every MSP Needs To Know About Mobile As A Managed Service

The proliferation of mobile devices among consumers has forced businesses to quickly seek ways to provide work-related applications to employees using these devices and control the access these devices have to the corporate network. This paper from N-able looks at how this has changed the business landscape for managed service providers in terms of the needs of small and medium-sized customers.
Learn more...

Magazine Article

Should IP Video Storage Be Your Next Cloud Service?
By Jay McCall, networking and managed services editor

Many of you reading this are probably already selling or considering one or more of the following cloud solutions: hosted email, data backups, or network security-as-a-service. One opportunity I’m betting isn’t yet on your radar, but should be, is IP video storage in the cloud.
Full article...

Case Study

Stop Dealing With Broken Chain Issues

Preferred IT Group was tired of spending extra time and money dealing with broken backup chains with older BDR solutions. This headache was solved with Datto’s Inverse Chain Technology; there are no broken chain issues.
Learn more...

White Paper

Create A Referral Program To Grow Your IT Business

The primary mode of growth for most technology provider businesses is by good, old word of mouth. Yet, many businesses have not established an official referral program to capture as many referrals as possible.
Learn more...

Shows And Events

CompTIA ChannelCon
July 30 to August 2, 2013 | Orlando, FL

ASCII Success Summit
September 18 to 19, 2013 | Austin, TX

GFI Partner Summit
September 22 to 24, 2013 | Las Vegas, NV

N-able Summit
October 23 to 25, 2013 | Scottsdale, AZ

Channel Transitions
October 7, 2013 | Philadelphia, PA

Featured Products And Services

CompTIA Security+
CompTIA Security+

Product Details
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CompTIA

AVG CloudCare
AVG CloudCare

Product Details
Download Datasheet
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AVG Technologies USA, Inc.

ConnectWise PSA
ConnectWise PSA

Product Details
Download Video
Request Information

ConnectWise

Continuum Remote Monitoring And Management
Continuum Remote Monitoring And Management

Product Details
Download Datasheet
Request Information

Continuum Managed Services


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