Q&A: Easy Steps To Move Your Managed Services Practice Forward
By Peter Sandiford, CEO, Level Platforms
A handful of actions can have a great impact on your managed services growth and profitability.
What do MSPs need to do to take
their practices to the next level?
The tag line on Level Platforms' website is "See All.
Manage All." For years we have been advocating that
MSPs move beyond PCs, servers, and basic networks.
There are two key directions. One is to expand the
business to manage the full range of IP devices. This
includes telephony, printers, physical security, POS,
audio visual, and environmental controls, all of
which can now be monitored and managed with a
strong value proposition to the customer. The other
direction to look at is emerging technologies. MSPs
need to monitor the cloud services to ensure end-toend
performance as well as the exploding proliferation
of mobile devices such as smart
phones and tablets. These devices have all
the challenges of PCs and more as employees
are increasingly using their own
devices to connect to their networks with
a wave of new issues impacting performance,
security, cost control, applications
control, and more. Expanding managed
services to the total office — and beyond
to the cloud — is the most important strategy
for any MSP right now to expand their
revenues and maintain their relevance to
their customers.
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