Many break-fix VARs tell me that they believe the as-a-Service model and more recurring revenue would be good for the health of their business, but they don’t know how to get started. Reading articles about established managed services providers can be overwhelming. We don’t assume the transition from break-fix is easy, but we do think it’s necessary, and so we strive to give you as much actionable information as possible on the subject.
Why your NOC and help desk is the key to success and survival in the managed services business
This special report from N-able Technologies provides an overview of the NOC and help desk in the context of sweeping changes that are transforming the managed services industry. The report provides insight to the drivers of change and why your NOC and help desk will play an increasingly important role in the success of your managed services business. Learn more.
By Manny Veiga
You may be tired of hearing the word "glitch" and how the deployment of the Affordable Care Act's (ACA) HealthCare.gov website has been riddled with them. However, the troubled launch of the online marketplace continues to offer lessons for MSPs and VARs.
By Gabe Ulloa
Each day, I do a little research in the morning to see what is going on in the social world. Going through my rounds, I came across an article in the Harvard Business Review talking about “Social Care.” It was a great article that talked about how companies are utilizing social media and their front lines for customer service.
As companies become increasingly aware of the liabilities and frustrations inherent in manually affixing RFID labels, commonly called “slap and ship,” they are investigating a transition to automated RFID tagging.
Providing NOC and help desk support services that are responsive to end customer needs while being cost effective to deliver is a key challenge faced by all managed service providers. Surprisingly few get this part of their business right. The inevitable outcome is lower customer satisfaction, higher customer churn rates, and reduced revenues.