As businesses emerge from the difficult economic recession, they need to continue the low-cost and high-productivity practices that allowed them to successfully weather the storm.
Specifically for IT service providers, it’s paramount that they find a competitive advantage and develop new ways to find additional revenue streams. In order to keep clients happy and maintain loyalty, IT service providers need to be able to do it all for their clients—from managing entire technology infrastructures to responding quickly to a multitude of end- user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service levels?
One tool that can help increase the efficiency of existing technical support staff and better leverage resources is remote monitoring and management (RMM). RMM delivers an arsenal of IT management tools, such as remote desktop monitoring, trouble ticket tracking, user information, support and more through one comprehensive interface. By definition, RMM refers to a set of IT tools that are loaded on the customer’s servers and workstations. These tools collect information about the hardware and applications running in the client’s environment and provide activity reports to the IT service provider for review and issue resolution. 1
Download this whitepaper from the link below to read RMM: The Key to Proactive, Efficient IT Service Delivery.