A crowd of nearly 400 gathered to hear Garrison Wynn's keynote presentation on differences in age and communication in the workplace at RetailNOW 2011 in Orlando, FL. Wynn had help from the RSPA membership as three reseller members joined him on stage for a Q&A on the topic. The RSPA members were Scott Berkshire of Tulsa Cash Register, Jason Knorpp of Direct POS, and Joanie Simon of Copperstate Business Systems. Berkshire and Knorpp are members of the RSPA board of directors. Simon's father, Brad Holaway, is a past chairman of the RSPA board. For more information on RetailNOW 2011, go to www.BSMinfo.com/InsideRetailNOW.