Case Study | November 3, 2011

Restaurant Franchise Transforms Its Human Resources Department Through Document Management Automation

Source: KeyMark Inc.

As a 51-store Wendy's franchise, First Sun Management Corporation employs approximately 1,400 employees on any given day. With nearly 4,000 to 4,500 new job applicants every year and 120 new employees each month, mountains of paperwork regularly flow into First Sun Management's corporate offices.

With the growing challenges of maintaining, locating, filing and storing documents, First Sun's executive team sought a better way to manage its documents. "We were beginning to run out of filing cabinet space," said Bill Swedberg, director of information technology for First Sun Management Corporation. "Plus every time an employee left our organization, we had to physically retrieve his or her employee file and refile it with our termination files. And once a year we'd have someone shred termination files older than six years. We realized we needed to become more efficient."

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