“The thing that really pushed me over the edge when we purchased other RMM tools was getting the same song and dance – ‘We’ll help you through this process, get you set up, and your techs won’t have to spend a lot of time configuring monitors and alerts.’ That turned out not to be the case with any of the ones we tried.”
Lee Wagner, president of Computer Consultants, Inc. (CCI) had been searching for a prepackaged product complete with in-depth data reporting that he could deploy on all his customers’ sites. He implemented a string of solutions, including ones from N-able, Kaseya, LabTech, and Zenith Infotech – only to discover none of them met his expectations of time savings and efficiency.
About a year after Continuum separated from Zenith Infotech, CCI was in the process of running LabTech’s RMM tool – and Lee was becoming increasingly frustrated with the tool’s constant updates. “It was just more and more time on our end and it really wasn’t cutting down our workload,” he said.